DHMD COVID-19 Testing Cancellation Policy

When you make a testing reservation, you are holding a space on our calendar that is no longer available to others.

  • Cancellations within 24-hours – A cancelation fee of $50/test will be withheld from any refund for appointments cancelled within twenty-four (24) hours prior to a testing time reservation.
  • Cancellations more than 24-hours in advanceIf you cancel your testing time reservation more than twenty-four (24) hours in advance of the testing time, the entire testing fee is fully refundable. Please allow 5-7 business days for any refund to be credited to your account.
  • There is no fee to reschedule your appointment.
  • Your appointment and associated charges are non-transferrable to any other individual.

DHMD is recognized as a Trusted Testing Partner for the State of Hawaii