Archives: FAQs

We are not accepting or billing insurance for payment of any kind. 

The Washington State Office of the Insurance Commissioner FAQ states that insurance will cover testing and treatment for medically-necessary services, while our testing is meant to serve people looking for asymptomatic and travel testing. Travelers may contact their insurance company to find out whether they can be reimbursed for travel testing. Proof of payment receipt can be requested at the time of check in OR contact us at [email protected]

Receipts are not provided automatically upon check-in.

 

Please see the following links for more information:

Washington State Office of the Insurance Commissioner

 

 

We do not test symptomatic clients at risk of exposure to our staff and other clients. 

Any client experiencing symptoms or have been exposed to COVID-19 will fall into CDC guidelines for self-isolation and quarantine protocols. Please contact your doctor if you are experiencing symptoms.

If you currently have symptoms of COVID-19, you should not travel or test at risk of exposing others.

A positive RT-PCR nasal swab means the virus was detected. It does not tell us if you are infectious or not. A negative test means the virus was not detected on the nasal sample. You could still be infectious with a negative result.

A positive IgG serology (antibody) test means an antibody was detected. Antibodies may appear days to weeks after an infection, but may not appear for 3 weeks or may never appear. A positive antibody test is difficult to interpret with our current understanding of the disease. It may represent recent infection, remote infection, or possibly a false positive. We cannot say anything about immunity at this time. A positive IgG does not mean you are immune. Antibody tests should not be used as the sole test to determine if someone has the disease.

Test-to-Fly:

First you will need to visit our bookings page, which can be found here: Test-To-Fly Booking

Once the testing appointments are scheduled, you will receive an email with a link to fill out the online consent and questionnaire. You will be asked if you have any current symptoms or recent exposure to someone with possible COVID-19. If you have symptoms, you should not test and should seek medical care. You will be asked to provide demographic information and answer some questions including your travel history in the past 60 days. This information will help with contact tracing efforts  if you or your party have a positive result.

It is very important your name matches your identification exactly.

On the testing day, your ID will be verified and our medical staff will assist you with obtaining the nasal swab specimen. These will be sent to one of our partner laboratories for processing.

Test-to-Work:

Our testing process is highly adaptable to the needs of our commercial and remote clients. Please visit our Test-to-work page to learn more about how we can best serve your organization.

Test-to-Fly:

Yes, while our Test-to-Fly program geared toward individuals traveling through airports in the Seattle-Tacoma area we can accommodate testing for anyone at our dedicated sites. You do not need a transiting ticket to be tested.

Test-to-Work:

We have a robust protocol and risk management program, designed specifically for your organization’s needs. Please follow this link to learn more: Test-to-Work

The RT-PCR test is highly specific, which means false positives are unlikely. The Abbott ARCHITECT IgG immunoassay is reported to be 99.6% specific with a detection of 1 false positive in 1020 specimens in UW internal testing. A false positive serology in unlikely, but not impossible.

Test-To-Fly:

Before your sample is collected, you will receive a notecard with a QR code that will direct you to our DHMD Results Portal. This can also be found on our website in the upper right-hand corner.

Next-Day test results by or before midnight the following day after your appointment.

Same-Day test results will post by or before midnight the same day.

Our Rapid options will results within 50 mins or less depending on test type.

Commercial Clients:

Test results will be sent to employers and Discovery Health MD. Employees should contact their employer to get a copy of their results.

Please note that Discovery Health MD has been approved as a trusted testing partner for Hawai’i. Our partner labs have not directly received approval, but if you test through us, those lab results have been approved by the State of Hawai’i.

Your lab results may have only the name of the laboratory where the specimen was processed. Even though the results may not explicitly name Discovery Health MD, these result formats have been approved by and are being accepted by the State of Hawai’i.

Our partner labs results portal may state that they are not an approved partner. If you have tested through Discovery Health MD, your test results have been approved by the State of Hawai’i.

The State of Hawai’i has stated that they will contact us if there are questions or concerns about the results tested through Discovery Health MD and have our direct contact information available. Upon your arrival to Hawai’i, an airport representative will be able to manually verify that your result is from us and that we are in fact on the list of Trusted Testing Partners.

We provide results from our high throughput partner laboratories.

Next-Day results will be processed and posted by or before midnight the following day.
Same-Day results will be processing and posted by or before midnight the same day. 

Our Rapid testing options results within 50 mins or less depending on test type. Please see details HERE. 

There are no guarantees or refunds for turnaround times due to processing lab delays

Our expertise in remote worksite medical care, has uniquely prepared us to respond to the COVID-19 pandemic.

We’ve led the charge in research and response guidelines for the Maritime industry, particularly in the states of Washington and Alaska since the beginning of the pandemic.

Our solutions, designed first for fishing, oil, and other remote/maritime worksites, are available now to companies across many industries and we thrilled to be offering our services public sector.

We are now expanding our testing to help travelers comply with state and country mandates for COVID-19 testing prior to travel. We utilize gold-standard PCR testing solutions with next-day turn-around-times.